Please feel free to send us an email to the following email address:
Our patients’ support team aims to respond to you within less than 15 minutes if your email was received between 9 AM and 5 PM Monday to Friday, and within 24 hours if it was received during the weekend.
Please be informed that we use an encrypted emailing system to communicate any sensitive medical information and any confidential data related to your cancer screening programme. Our emailing system is equipped with banking grade secure sockets layer (SSL) connection and encryption capability, which only allows you to download any attached file we send to your attention securely without revealing any external link from which any third party can access this attached file.
Moreover, for your peace of mind we would like to assure you that we are in full compliance with the Information Commissioner’s Office (ICO) regulations in the UK and the General Data Protection Regulations (GDPR) in the EU.
You can have a live chat with our staff by clicking on the ‘help’ floating icon at the bottom of this page. Our friendly team will be more than happy to respond to your chat request any time between 9 AM and 5 PM Monday to Friday. If all of our team members are busy serving other patients, you will be able to leave your details and they will come back to you shortly (usually less than an hour).
You are more than welcome to call our friendly reception team at our Harley Street consulting clinic any time between 9 AM and 8 PM Monday to Friday and 9 AM to 5 PM Saturday and Sunday at this number:
020 7467 8543
Our reception staff will take a few basic details from you and pass them to our practice manager to call you as soon as possible (which is usually within 24 hours).
In urgent cases, you are most welcome to contact our practice manager by text messaging this mobile number:
07422 363 136
Our practice manager aims to respond to any urgent text message any time between 9 AM and 8 PM Monday to Friday within less than 15 minutes. Please be informed that we do not provide emergency health care. Therefore, if you have an emergency case please approach your GP practice directly, or go to the nearest hospital to you where you can find an accident and emergency department.
If you prefer to contact our reception team by WhatsApp mobile application, you are more than welcome to do so by sending your messages any time between 9 AM and 5 PM Monday to Friday to the following WhatsApp number:
0044 7422 363 136
Our reception team aims to respond to WhatsApp messages as soon as possible, which is usually within 24 hours.
Although fax communication seems outdated these days, you are very welcome to communicate with us by fax to our Harley Street clinic fax number, which is as follows:
020 7467 8312
Please make sure that you will address your fax to our clinic practice manager (Practice Manager, Cancer Screening UK, Harley Street Consulting Clinic, 12 Harley Street, W1G 9PF) in order to guarantee that your fax will reach us without any delay.
We ask you kindly NOT to include any sensitive medical information in your fax communication, as we cannot guarantee the observance of confidentiality principle during the process of carrying your fax message from our reception desk to our practice manager.